Telephone Etiquette: How Long Is It To Wait A Moment?

If you say to the other person, "please wait a moment." If the "moment" exceeds 30 seconds, it will make the person who telephoned feel time is slow and easily cause the other party's displeasure.

　　 Watch tone

With clear and pleasant intonation. Answer the phone It can show the professional demeanor and amiable character of the speaker. Although the other person can not see your face, your joy or irritability will still be revealed through intonation. When making a phone call, the tone should be calm and soft. If you can talk to your partner with a smile, you can make your voice sound more friendly and enthusiastic. Never chew gum or eat while you are on the phone.

From their own side, they want each other to have a clear voice, clear articulation and moderate speed. But sometimes I don't notice that my voice is very small, and some of my pronunciation is not very clear. If it is the reason for the telephone, you should change the phone in time, so as not to always hear it clearly, and will cause the other party's dissatisfaction.

　　 Distinguish primary and secondary

When you answer the phone, you should not talk with others, nor can you read the files, TV or even eat while you are on the phone.

If someone calls during a meeting with an important guest or during a meeting, he can explain the reason, apologize and promise to contact later.

Don't ignore another incoming phone call when answering the phone. You can explain the reason to the party on the phone, wait a moment, and then pick up another phone immediately. If you want to connect, ask the other person to wait for a while, or call back later, then continue the phone you are answering.