The 5 Killer Of Professional Image Should Be Far Away.

Step by step

Beginners should pay attention to the fact that careless neglect at work may seriously damage your professional image.

Killer 1: Blush

Although blushing makes you look sweet and lovely, it also conveys your immature and unsettled mentality.

Killer 2: cry

Crying at work not only makes you look weak and lacks self-control, but also makes people doubt that you will destroy the image of the company. You should learn to control your emotions.

The mood words such as "hum" and "ha" can only mean that you are hesitant, nervous and lacking in intelligence.

You should choose clothes for what you want to do instead of dressing for your existing work.

Of course, clothes are far from enough -- inappropriate hairstyles and makeup will damage your professional image.

Killer 5: stage fright

When you show fright, you tell your boss that you lack the most basic professional skills.

Remember, adequate preparation is an effective way to reduce tension. It is necessary to make rehearsal before speaking.

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Judging from the character of the other person, we can be more confident to introduce the product or service to the other party.

This is the most important part of the whole sales process.

Therefore, we introduce the business as if every sentence is right, it is carefully extracted and not a wrong word.

If there is a wrong language, the other side will not trust you, nor will your sales behavior succeed.

The principles that should be adhered to in this link are:

1, the first three sentences to introduce your intention and products or services to the other party, to be clear, do not be bothersome.

2, introduce the language of a product or service to be properly touted, be attractive, and tone up appropriately to arouse the interest of the other person.

If the above two points are not handled well, you may not have finished introducing your product, but the other party has already hung up the phone.

3, in the language, tone, intonation and other aspects as far as possible to cooperate with each other, strive to create a good atmosphere of dialogue.

4, if you feel that your knowledge and ability are different from each other when you communicate with others in the professional field, you should use the tone of the consultation style to communicate with each other, and then be familiar with each other's business, so as to prepare for selling your products or services.

On the other hand, doing so can enrich your knowledge structure, and you will be able to handle it next time.

5, for customers who are not very familiar with your products or services, you can use professional tone to communicate with them, use educational communication (to be careful), and make good use of each other, which can strengthen the trust of the other side, and can not easily cause the opposite party's resentment.

6, the communication process should be courteous and courteous.

Because the representative of a telemarketing company is his company -- the language of the telemarketing staff is the image of the company, and every word of the telemarketing staff embodies the strength and quality of the company.

No matter what kind of person they are and how they express their language, telemarketing staff must control their emotions and be polite and courteous.

Even if the other party does not need your product or service for the time being, be polite enough to leave your contact information.

In the way of keeping contact, I prefer to fax to each other, which is convenient for customers to retain. Once customers want to contact you, it is easier to find your contact information.

Second, you can send e-mail to each other and try not to make the phone call directly to the customer.

Because it may not be remembered by the other party. It is just out of politeness and not refusing. It may be that he has remembered, but has not kept it seriously. When he wanted to contact you, he could not find the record at that time.

After leaving contact, you can hang up the phone politely.

Before you hang up, say a few words of blessings to your customers, and wait for the other party to hang up.